Refund policy

Mountain Snow – Return & Refund Policy

Last updated: January 2026

At Mountain Snow, we are committed to delivering high-quality winter apparel and ensuring customer satisfaction. If for any reason you are not completely satisfied with your purchase, we are here to help.

This Return & Refund Policy complies with consumer protection standards in the United States and Canada.

1. Return Eligibility

You may request a return if:

The item is defective, damaged, or faulty
The wrong item was received
The item does not match the product description
The item arrives unusable or materially different from what was advertised

To be eligible for a return:

The request must be submitted within 7 days of delivery
The item must be unused, unworn, and in its original condition
All original packaging, tags, and accessories must be included

2. Non-Returnable Items

For hygiene, safety, and logistical reasons, the following items are non-returnable unless defective:

Items that show signs of use or wear
Clearance or final-sale items
Gift cards
Items damaged by misuse, washing errors, or improper care

3. How to Request a Return

To initiate a return, please contact us at:

📧 contact@mountainsnoww.com

Include:

Your order number
Photos or videos (if the item is damaged or incorrect)
A brief explanation of the issue

Our support team will respond within 48 hours with return instructions.
Do not send items back without authorization.

4. Return Shipping

If the return is due to:

A defective product
A wrong item sent
Shipping damage
A fulfillment error

We will cover the return shipping costs.

For all other approved returns, the customer is responsible for return shipping.

5. Refunds

Once your return is received and inspected:

You will receive an email confirmation
Approved refunds will be issued to the original payment method
Processing time: 5–10 business days

Original shipping charges are non-refundable unless the error was ours.

6. Replacements

If your product is defective or damaged, we may offer:

A free replacement shipment
Or a full refund if a replacement is unavailable

Replacements are processed with priority shipping.

7. Order Cancellations

Orders can be canceled within 12 hours after purchase if they have not been shipped.

Once an order has been dispatched, it must go through the return process.

8. Chargebacks & Fraud Protection

We strongly recommend contacting our support team before filing a chargeback.
Unnecessary chargebacks may result in order or account restrictions.

All transactions are monitored for fraud protection.

9. Consumer Rights

This policy does not limit any rights provided by U.S. or Canadian consumer protection laws.
If a product is defective, unsafe, or not as described, you are entitled to a legal remedy.